Privacy Policy.
Last updated: 9 September 2026
Fluxivity Limited (“Fluxivity”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how and why we use it, who we may share it with, how long we retain it and the rights available to you.
Fluxivity Limited is the data controller responsible for the personal information described in this policy. We are an Isle of Man registered company providing website design, development, digital marketing, search engine optimisation and related services.
You can contact us about this policy or the use of your personal information at:
Email: hello@fluxivity.im
Telephone: +44 7624 358042
Location: Douglas, Isle of Man
1. Information we collect
The personal information we collect depends on how you interact with us.
Information you provide to us
We may collect information when you:
- complete a form on our website;
- contact us by email, telephone, WhatsApp or social media;
- request a quotation or information about our services;
- enter into a contract with us;
- work with us as a client, supplier, contractor or business contact; or
- subscribe to, respond to or interact with our marketing communications.
This information may include:
- your name;
- business or organisation name;
- job title;
- email address;
- telephone number;
- postal or business address;
- information included in your enquiry or correspondence;
- project requirements, files and content you provide to us;
- billing, payment and transaction information; and
- records of our communications with you.
Please avoid sending sensitive personal information through our website unless it is necessary and we have agreed to receive it.
Information collected automatically
When you visit our website, certain technical information may be collected automatically. Depending on your cookie choices and the tools enabled on our website, this may include:
- your IP address;
- browser and device type;
- operating system;
- referring website;
- pages viewed and time spent on the website;
- approximate location;
- website interaction and performance information; and
- cookie or similar technology identifiers.
We may receive this information through Webflow and services such as Google Tag Manager, Google Analytics or advertising platforms where those services are enabled.
Information received from other sources
We may receive personal information from publicly available sources, referrals, business partners, social media platforms, analytics providers or other people involved in a project.
2. How we use your information
We may use personal information to:
- respond to enquiries and quotation requests;
- discuss, plan and deliver our services;
- manage client projects and ongoing support;
- communicate with clients, suppliers and business contacts;
- issue quotations, contracts and invoices;
- process and record payments;
- maintain financial, tax and business records;
- administer and improve our website;
- understand how visitors use our website;
- protect our website, systems and business against misuse, fraud or security threats;
- send relevant marketing communications where permitted;
- manage complaints, disputes or legal claims; and
- comply with our legal and regulatory obligations.
We do not sell or rent your personal information.
3. Our lawful bases
Under Isle of Man data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:
Contract
We use personal information when it is necessary to enter into or perform a contract with you. This includes preparing quotations, delivering agreed services, managing projects and handling payments.
Legitimate interests
We may use personal information where it is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights.
These interests may include:
- responding to business enquiries;
- managing client and supplier relationships;
- improving our website and services;
- keeping appropriate business records;
- maintaining the security of our systems; and
- promoting relevant services to existing or prospective business contacts where permitted.
Consent
We rely on consent where required, including for certain cookies, analytics technologies and marketing communications. You can withdraw your consent at any time.
Legal obligation
We may use and retain information where necessary to comply with accounting, taxation, regulatory or other legal requirements.
Legal claims
We may process information where necessary to establish, exercise or defend legal claims.
4. Marketing communications
We may send you information about our services where you have consented to receive it or where we are otherwise permitted to do so.
You can stop receiving marketing communications at any time by:
- using the unsubscribe option included in the communication; or
- emailing hello@fluxivity.im.
We may retain a minimal suppression record after you unsubscribe to ensure that we respect your request.
We will not use information submitted through an enquiry form to send unrelated marketing unless there is an appropriate lawful basis for doing so.
5. Cookies and similar technologies
Cookies are small files placed on your device when you visit a website. Similar technologies may also be used to remember preferences, analyse website activity or support advertising.
Our website may use the following categories:
- Strictly necessary cookies: required for security, website operation and remembering your privacy choices.
- Analytics cookies: help us understand how visitors find and use the website.
- Functional cookies: support additional website features and preferences.
- Advertising cookies: may be used to measure campaigns or provide more relevant advertising where these tools are enabled.
Non-essential cookies and similar technologies will only be used in accordance with the choices available through our cookie consent tool. You can accept, reject or adjust your preferences through the cookie banner.
You can also restrict or delete cookies using your browser settings. Disabling certain cookies may affect how parts of the website work.
6. Who we share information with
We may share personal information with trusted organisations that help us operate our business and provide our services, including:
- Webflow and other website hosting or form-processing providers;
- email, cloud storage and productivity providers such as Google;
- website analytics and advertising providers, where enabled;
- accounting, invoicing and payment service providers;
- contractors or specialist suppliers involved in delivering an agreed project;
- professional advisers, including accountants, insurers and legal advisers; and
- courts, regulators, law-enforcement bodies or public authorities where disclosure is legally required.
These organisations may act as data processors on our behalf or as separate data controllers. Where a provider processes information for us, we take reasonable steps to ensure appropriate contractual and security arrangements are in place.
We only disclose the information reasonably necessary for the relevant purpose.
7. International transfers
Some of the technology and cloud-service providers we use may store or process personal information outside the Isle of Man.
Where information is transferred internationally, we take reasonable steps to ensure that an appropriate level of protection is in place. This may include relying on an adequacy decision, approved contractual clauses or another lawful transfer mechanism recognised under applicable data protection law.
You may contact us if you would like further information about the safeguards used for a particular transfer.
8. How long we retain information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and reporting requirements.
Our usual retention periods are:
- general enquiries that do not become projects: normally up to 24 months after our last meaningful contact;
- client and project records: normally for the duration of the relationship and up to six years afterwards;
- contracts, invoices and financial records: for the period required by applicable accounting and tax rules;
- marketing information: until you unsubscribe, withdraw consent or we determine that the information is no longer relevant; and
- website analytics information: according to the retention settings of the relevant analytics service.
We may retain information for longer where required by law or where it is relevant to a complaint, dispute or legal claim. Information that is no longer required will be securely deleted or anonymised.
9. How we protect your information
We use reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration; and
- unauthorised disclosure.
These measures may include access controls, secure cloud services, account authentication, software updates, backups and limiting access to people who require the information for legitimate business purposes.
No website or electronic storage system is completely secure. Although we take appropriate precautions, we cannot guarantee the absolute security of information transmitted online.
10. Your data protection rights
Depending on the circumstances, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- ask us to restrict how your information is used;
- object to processing based on legitimate interests;
- object to direct marketing at any time;
- request the transfer of information you provided to us in a portable format;
- withdraw consent where processing is based on consent; and
- complain to the Isle of Man Information Commissioner.
These rights are not always absolute, and an exemption may apply in some circumstances.
To exercise a right, email hello@fluxivity.im. We may ask for information needed to verify your identity before responding. There is normally no charge for making a request.
11. Automated decision-making
We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
If this changes, we will update this policy and provide the information required by applicable law.
12. Children’s information
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children through this website.
If you believe a child has provided us with personal information, please contact us so that we can investigate and, where appropriate, delete it.
13. Links to other websites
Our website may contain links to websites or services operated by other organisations, including social media platforms.
We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of the relevant organisation before providing personal information.
14. Complaints
If you have a concern about how we use your personal information, please contact us first at hello@fluxivity.im so that we can try to resolve it.
You also have the right to complain to:
Isle of Man Information Commissioner
P.O. Box 69
Douglas
Isle of Man
IM99 1EQ
Telephone: +44 1624 693260
Email: ask@inforights.im
Website: www.inforights.im
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices.
The latest version will be published on this page with the date of the most recent update.
